Returns & Exchanges
At Duke's Mayonnaise, we take pride in the quality of our signature spreads and want you to be completely satisfied with your purchase. Due to the perishable nature of our food products, we offer a 30-day satisfaction guarantee for any items that arrive damaged or do not meet our standards.
Inspect Your Order
Upon delivery, please examine your package for any signs of damage or missing items to ensure your Duke's products arrived in perfect condition.
Contact Customer Support
If there is an issue with your order, email our team at [email protected] within 30 days of receipt with your order number and a photo of the product.
Verification Process
Our team will review your request and, if approved, will provide instructions on whether a return is necessary or if a direct replacement will be shipped.
Receive Refund or Replacement
Once processed, we will issue a full refund to your original payment method or ship out a fresh replacement jar of Duke's at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing